Desktop App
56 results found
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Search options for recent calls
Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.
102 votesIn the New Weave Experience you can:
- search by number (10 digits)
- search by name
- filter by date or date range, call result, call direction
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Custom Contacts
Add a phonebook option- considering most practices make phone calls daily to places, not just patients. It would be nice to have a phone book option for numbers dialed on a daily basis- examples dental lab, referring offices, repair people ect.
75 votesAdding a contact directly into Weave without a management system sync is releasing in the next Weave update.
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Voicemail Transcription
Please add voicemail transcription, due to our high volume of voicemails it is a. huge time saver and a musthave for us.
62 votesVoicemail transcription is now available in the desktop client and soon to be in the mobile experience.
Thanks for your votes we heard you.
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Recognition of mobile numbers in any category
I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam
48 votesEarlier this year, we added the ability to send a manual text to any number listed for the patient. Last month, we added the ability to send an automated message to all numbers listed for the patient. With these two additions, it's much less important where the phone number is entered (home, mobile, other).
Best,
Matt Schultz
Weave Product Management
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LInes in use
The only downfall with Weave is that I can't see if anyone else is on the phone. Our old phones would have indicators for each desk so we knew if that person was busy. In a busy office we have 1 person in charge of phones and then back up. But now we don't know when she needs back up.
28 votesIf you are still interested in this feature, our “Presence” service can be configured to do this. You just need to give Weave a call to set it up.
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Phone Directory
Would be great for us to have the ability to add numbers to our directories on our own! Having to call and update with someone else has been difficult.
26 votesWe've made the following improvements to Phone Directories:
1. We enabled the ability for the phone to save input data to our system so that no data inputs are removed upon reboot/reprovision. This means if you use the phone's T9 interface to add contacts to your local directory, they will save. (Finally, I know). This function is currently only working for Yealink devices, but will begin functioning on Polycoms in the next couple of weeks.
2. We've added a Contact Directories feature to the Weave Admin Portal that allows you to
- build lists of business contacts
- apply up to 5 business contact lists to any Yealink device (per manufacturer limitations)
- manage business contacts and business contact lists for all devices in your office
We want to continue to improve your experience with managing your business contacts and how you utilize them throughout your workday. Please continue to provide feedback in…
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Make voicemails actionable
user wishes to have a tool that reflects the action that has been taken in response to voicemails so that they can be sure they're responding to callers appropriately and reduce visual clutter
17 votesIn the New Weave Experience you can apply tags to voicemails the same way you apply them to messages.
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Call Queue
Have a call queue system where patients wait in a virtual line for the next avail person
11 votes -
Phone in Use Notification
I would really like to be able to see other coworkers who are on the phones. Whether that is a new phone showing which phone is in use or a light bar on the side that highlights phones in use. I dont care its just nice to know when we need to answer quickly because someone else is on the phone.
8 votesSupport can set this up so your phones will show you who is on a call.
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Voicemails Mark as Unread/Unheard
Need to have a "mark as unread" (or unheard) function for voicemails, similar to txt messages.
As the owner/dentist I am listening to the voicemails over the weekend, but I want my staff to listen to them once they return on monday morning. Also, other instances occur that this feature would be helpful with.6 votes -
feedback changes
how can we tell if any of the suggestions made to the feedback forum have been implemented?
5 votesWe try to mark suggestions that we have implemented as "complete." However, Weave also sends out monthly emails letting customers know about new features and products as they come out, which may be a faster way to learn about which suggestions have been implemented.
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Park hold reminder tone
We added the park reminder tone after 30 seconds feature. We like the idea but the issue is the reminder tone is continuous after the 30 seconds. This confuses the staff and is very annoying. They think the phone is ringing with a new incoming call. My suggestions are:
1. Have a reminder tone that last for only a second and repeats every 30 seconds
2. Make the tone a distinctively different sound.thanks,
Carmine5 votes -
Call Queue feature
PLEASE PLEASE PLEASE, we desperately need a call queue feature. We are spread very thin due to our high call volume. We are generally very pleased with Weave, but are looking for queue options.
4 votesYou can set up call queues in the admin portal
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Transfer Voicemail to Different Voicemail-Boxes
It would be great to be able to move voicemail messages to other voicemail-boxes. For example, if I have a voicemail in voicemail box 105, but it needs to go to a different person in the office, then I could transfer it to voicemail 107.
4 votes -
Multi-Voicemail Availability on App
It would be wonderful to be able to access other mailboxes from the app. Currently, our office has a general mailbox, an Rx refill mailbox and an after-hours/emergency mailbox. Any time we get a call after hours, we get a text that redirects us to a website where we have to login every single time (twice for some reason). It is just a bit of a hassle compared to being able to check it right from the app where we can see the name of the client and everything.
3 votes -
Add Download Feature to Voicemail Tab
Many of your competitors have phones or software that allows the users to download the audio file of voicemails left or for the audio files of the voicemails to be emailed either to the email of record for the account or to be forwarded by email. Is there any way the development team could add a feature to the desktop and/or mobile apps on the voicemail tab of the Phone where you can download the message? It is great that we can call support and they can send it to us, but it is not a productive use of time…
3 votesyou can download voicemails from the weave desktop app
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forwarding voicemail to another extension
It would be wonderful if the phones had the capability of allowing you to transfer a voicemail to a different department or extensions voicemail. For example someone leaves a message in the appointments voicemail about their medication, which should have been left in clinic voicemail, instead of physically taking the time to write a message for the clinic, I can just forward the email to their voicemail.
3 votes -
Please fix Weave Voicemail menu.
Please, PLEASE fix the menu for checking Voicemail messages. It is very frustrating and time consuming to deal with. Happens whether we have only 10 voicemails or 40. Whenever you click on a voicemail to view the transcript or see more information, the screen autoscrolls up and down on it's own, registers as if you clicked on another voicemail no where near the one you want to open. When you delete a voicemail, it will load the transcript from an unrelated message into another voicemail that has nothing to do with it. It's just very time-consuming to check Voicemails this…
2 votes -
Enable Short Code
WEAVE isn’t compatible with short code numbers, which are usually the verification codes. We have many vendors using our office number. With WEAVE not being short code compatible, we do not receive verification codes - this would help us tremendously
2 votesYou can now receive messages from shortcodes in the New Weave!
Matt Schultz
Weave Product Management
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line key customizations (the bottom ones)
Hello love the new line key customizations wondering if the bottom 4 buttons could be added for complete control for example allowing some phones to have the page feature but others not.
2 votesthis is available in the New Weave Experience
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