10 results found

1. Updates

   Love that you all take the feedback and make improvements. But please let us know what is going to be changing before it happens!

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2. home button covered in dentrix

   The weave notifications does NOT work very well with Dentrix, it covers the "home" button in Dentrix and makes it very annoying and difficult to schedule + keep track of messages at the same time.

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3. Add Another Practice Management Integration

   Great that you integrate with AVImark, but please add integration with Covetrus's cloud-based system, eVetPractice as well. Thank you!

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4. Intercom Shortcut Integration

   Intercom/Soft Key programming.
   Integrating the ability to have the soft keys be programmed to 8 +ext # for the intercom feature would be incredibly convenient. This would save time for the user on the intercom feature, and would allow for the auto answer feature to be enabled. This would help distinguish the intercom calls vs regular calls.

   It might seem as if I'm rambling but i would be happy to elaborate.

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   Completed  ·  AdminElaine Thompson (Admin, Weave) responded

   You can manage this using the new Line Keys manager in the Weave Admin Portal. Add a user extension and set it to intercom. 

5. Windows app crashes, No Android Bluetooth!!

   Windows app almost always crash after Windows log back in, especially resume from hibernation.

   No Bluetooth for headset on Android APP!! This is a major deficiency!!

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6. update?!

   I am still having issues with my app, I am no longer able to see incoming calls or my voicemails unless I go on my cell phone.... this is kind of frustrating....

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7. Don't SCREAM the first name

   AdvancedMD has all first names in ALL CAPS UPPERCASE. So when we send a reminder, it "screams" the person's first name in the beginning of the message (Dear JOHN, you have an appointment). Is there a way to transform AdvancedMD's input into lower case, so that it reads "Dear John, you have an appointment"? I know this doesn't seem like a big deal - but as you know, UPPERCASE LETTERS ARE CONSIDERED LIKE SCREAMING IN TEXT MESSAGES, which is not what we want to communicate to our patients before an appointment. Please, this is probably not too complicated - and really an important detail. Thank you.

   AdvancedMD has all first names in ALL CAPS UPPERCASE. So when we send a reminder, it "screams" the person's first name in the beginning of the message (Dear JOHN, you have an appointment). Is there a way to transform AdvancedMD's input into lower case, so that it reads "Dear John, you have an appointment"? I know this doesn't seem like a big deal - but as you know, UPPERCASE LETTERS ARE CONSIDERED LIKE SCREAMING IN TEXT MESSAGES, which is not what we want to communicate to our patients before an appointment. Please, this is probably not too complicated - and… more

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8. Implementation improvements

   We absolutely LOVE your services! Weave has made communication with our patients so efficient. I would like to give some constructive feedback however. We have two locations and during implementation of the second location, we have had multiple issues with the text messaging. Patients at location 1 get messages involving location 2, causing a lot of confusion and frustration among our patients. This also happened with a previous satellite location that we had. It would seem helpful to have a checks and balances system in place to verify the location IDs are correctly integrated before going live. Secondly, my personal cell phone number was loaded into your system and went out to patients as the text back phone number. I do understand there will be glitches when implementing new technology, but I think quality control could be improved by putting something in place to help ensure that these errors are not the norm (as has been my experience every time we add a new office). I hope we can continue our relationship with Weave and improve on these issues should we add another office to our company profile. Thank you!

   We absolutely LOVE your services! Weave has made communication with our patients so efficient. I would like to give some constructive feedback however. We have two locations and during implementation of the second location, we have had multiple issues with the text messaging. Patients at location 1 get messages involving location 2, causing a lot of confusion and frustration among our patients. This also happened with a previous satellite location that we had. It would seem helpful to have a checks and balances system in place to verify the location IDs are correctly integrated before going live. Secondly, my personal… more

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9. Integration with Dr. Chrono

   we would really like to get better integrated with our PMS, DR. Chrono. We are not able to use WEAVE to its full potential without being integrated.

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10. Integrating

    Can Weave be integrated with EDDSON, if not is this something that we can request to happen in the future?

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