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Legacy Desktop App

How can we improve Weave's Legacy desktop application when we bring features to the new Weave application?

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82 results found

  1. There is an arrow in the legacy appt that links a patient profile in Weave to the patient file in Dentrix. This is not in the new app.

    25 votes
    5 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  2. Feature Request: TO-DO list / Tasks

    I would love for there to be a To-do list feature that I could access from the desktop client and mobile app (For those on the go days). I would be able to put in a task and maybe a due date or a reminder date. I could refer to the list I create to help me organize my day. There are "lists" now, but you'd need to attach a patient to each and not all tasks are for patient accounts, (ie complete accounting report by xx/xx/xxxx). I'd love for Weave to be able to help me with reminders that…

    25 votes
    Planned  ·  10 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  3. Please be compatible with Chrome

    Please please please make a mobile desktop app that is compatible with Samsung Chromebook. As an office manager I desperately need the app and cannot on my new computer

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  4. stop quietly disconnecting/logging out!!!

    New update logs out in the background, causing tremendous communication issues!!!! Need a VISIBLE warning if the application is going to logout. When working on patients, the app will log out and important office chats are not received. Up front, it will log out and we don't receive texts from patients and don't even know it's disconnected until it causes a communication problem and patient backlog. THIS IS A TERRIBLE DESIGN. PLESE REMEDY!!!!!!!

    7 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  5. option to adjust time duration for time out

    Hello. Happy customer here!

    We have 11 staff in the office with 12 computers with Weave. We have been experiencing Weave logging out automatically after few hours. Our office texts our patient every 45 minutes. Sometimes texting our patients few minutes early helps when we are running behind. So, not having to log in again and waiting for it to load helps when patients are waiting to come in (We have all our patients wait in their cars).

    Can we have an option to adjust security time out feature please? It will help our office routine without interruption.

    Thanks for…

    6 votes
    2 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!


    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.


    Again, thank you for taking the time to help us make our products better.


    If you need help with any issues immediately, I would recommend reaching out to our support team at:


    www.weavehelp.com.


    Thank you, and we look forward to working with you in the future.


    -Your Friends at Weave.

  6. Refresh Weave website OVERKILL

    Weave has recently begun to constantly log us out of the website. Logging back in is NOT a quick, one-step process either. While I'm on the phone with a patient and need to check if they have answered the COVID questions; I have to put them on hold to wait for Weave to catch up!

    6 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  7. WebChat

    Webchat - A Webchat feature would be nice

    6 votes
    Planned  ·  1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  8. View Personal Call History in Desktop App

    In the "Recent Calls" log that shows after clicking the "Phone" section from the main screen of the desktop app, it would be amazing if there were "General" and "Personal" tabs like there are when viewing voicemails. The General tab would show the call history for the main line of the location, while the personal would show the call history for the specific phone that is synced to the desktop app.

    4 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  9. Tags

    Tags should be in separate categories and more than one should be able to be chosen.

    Actionable vs Descriptive

    Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.

    Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client

    4 votes
    Request Received  ·  0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  10. Password Saved in Username

    First of all, why do I have to go through a separate email verification to create an account for feedback when I already have a weave account and am logged into the app? Second off all there is no way to clear the suggested username in the weave app. So if any team member accidentally enters their password into the username field, it is saved there and they have to change their password. This issue needs to be resolved to maintain security of patient information, because sometimes less tech savy staff have their passwords saved in the username suggestions without…

    4 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  11. Customize Homescreen on Weave App

    It would be very helpful to allow us to customize the dashboard in the following ways:
    1) Allow us to re-order where the "mini apps" (phone, messages, email, Patients, etc.) are located
    2) Allow us to color code each mini-app (Green for phone, Blue for text, etc.)
    3) Allow us to hide/show the mini-apps we use/don't use (I don't personally need "Lists", "Analytics", "Payments", "Recovery Kit", "Email" to be on my dashboard taking up real-estate)

    I did a mockup so you can see what I mean.
    https://www.screencast.com/t/yJCkLvR2N

    4 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  12. work with chromebooks.

    The ability to send images between coworkers and group message would be great.

    4 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
    Request Received  ·  sean.foster responded

    Thank you for submitting your feedback!

    We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.

    Again, thank you for taking the time to help us make our products better.

    If you need help with any issues immediately, I would recommend reaching out to our support team at:

    www.weavehelp.com.

    Thank you, and we look forward to working with you in the future.

    -Your Friends at Weave.

  13. Bigger screen please

    all the new stuff is fine, It is just tiresome to constantly have to scroll up or down or sideways to see icons or other features. Please make the screen larger to accommodate your application. Thank you

    3 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  14. Please arrange the people on quick fill by first added to last added

    I think the old system didn't have the peopl on the list in alphabetic order, but by last added at the bottom of the list. This way, we can offer open appointments to those on the list longest first.

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  15. QUICK FLL

    Quickfill needs to be more up to date with other products like Revuewell. The current quickfill is awful. An office should be able to click quickfill, select the date needed, write a text and then the system should allow you to auto populate your list based on your overdue list. I should not have to select manually add 115 people one at a time to have it send to all 0-6month overdue and then when I am done I have to manually delete all 115 one at a time. This is due to Weaves list does not auto change when…

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  16. Private call histories

    Remove call history from all staff other than admin invasion of privacy

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  17. Being able to see previous text message from the schedule icon

    We would like to get back seeing previous text message from the schedule icon when texting a patient

    2 votes
    0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?

  18. Allow text messages from Voicemail tab from non inputted new customers

    We should be able to respond to any voicemail with a text message even if the customer/patient isn't uploaded into software via CSV file

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  19. Wider Scroll Bar in Weave Desktop

    Is there any way to make the scroll bar in the Weave Desktop Client a bit wider? Almost all of our users find it quite challenging to find the "sweet spot" on the bar where you can scroll up and down the page.

    2 votes
    1 comment  ·  Desktop Client  ·  Admin →
    How important is this to you?

  20. Allow searches in admin portal in message queue

    Please allow searches on the portal, e.g.; search for Joe Smith in message queue to see all his messages.
    Also the sort function doesn't work.

    2 votes
    Started  ·  0 comments  ·  Desktop Client  ·  Admin →
    How important is this to you?
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