A new way to send appt reminders and images
I have a theory. It seems no matter how texts are sent to patients with appointment details, they still are not actually reading them. This results in patients showing up at the wrong time and other preventable issues that are ultimately resulting from the patients failure to read the confirmation message.
My theory is that people are more likely to read information in the form of a graphic/image. I wonder if we can test a feature where appointment Day, DATE, and Time can be presented in a simple image format, rather than in text format. Almost like an instagram post.
Also, since our registration forms already ask patients for text consent, I would like to change the way we set consent options for sending images. If we can turn on a switch indicating that we have obtained consent from the patient to accept images, rather then relying on each patient to actually respond "yes". It seems many patients do not respond to this correctly and may perceive it as spammy. We then have issues sending them images.
Arash Hosseini
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