Appts moved, not updated with a text reminder
We have SoftDent, and the system would update appt times and days when they are just moved to a different time on the same day, and would update and resend a new reminder with the updated date and time. Now, it will only do that if we actually cancel or delete the initial appt and remake it, Please have this looked at, it used to do it before and now its not and it is a hassle and messing up our schedule and sending incorrect appt times.
This should be working properly now - please contact Support if it's not working for you still!
Best,
Matt Schultz
Weave Product Management
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Shawn Mahon
commented
Is there any way to make it so when you move a patients appointment to a different day you do not have to completely delete the appointment and start over. Dentrix has it available to place it on the pin board to move yet if we do that the patient doe not receive new notifications. Thank you Shawn