enter key should not send the text
This has been requested before and denied so maybe not possible. Please have texts only send when the "send" button is clicked and not when the enter key is hit. I know there is the shift - enter work around, but that is hard to get into muscle memory.
Jeff Gorr
shared this idea
-
Kaitlin
commented
This would probably be the number one thing we would fix in the app. Every time we hire a new employee, we have to drill into them that pressing Enter will send the text, not go to the next line, and invariably, everyone accidentally sends a few unfinished texts before getting it into their muscle memory. Even experienced users occasionally make mistakes.
I propose reversing the current Enter vs. Shift-Enter functions. Enter should create a new line, while Shift-Enter should send the message. This change would reduce accidental sends while still allowing experienced users to maintain a quick workflow.
I understand that many users are accustomed to the current setup, and reversing it could create similar adjustment issues. Ideally, this could be a customizable setting, allowing each user to choose their preferred Enter/Shift-Enter configuration.
-
Sonia Patel
commented
agreed
-
Shannon Chandler
commented
AGREED!
-
Kaitlin
commented
Seconded!!!