scheduling
Make it more clear that the client is filling out the Patient (Pet) information when scheduling. 9/10 of our online scheduling requests fill out their own information instead of pet's information where it says "patient".
Lauren
shared this idea
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Stefani Saavedra commented
What department are you in?
Support
Which Feature does this pertain to?
Online Scheduling
What area of the Feature?
Form to request an appt, client-facing
What pain points/suggestions does the office have?
Language change request > Label the form "Client Info" instead of "Patient Info" in the form headline and remove DOB field from the Online Schedule form (step 4 out of 5 that the cx fills out before they click "submit"). In the vet clinic workflow, the patient (a pet) doesn't fill out this form. The client does. This is also why the DOB doesn't apply.