Rescheduled Appointments
We are Dolphin users new to Weave. We just learned that Weave cannot read when an appointment is rescheduled in Dolphin causing frustrated families/staff and confusion.
For example, a patient is scheduled for Tuesday. They call Monday to reschedule to the following month. They still receive the same day appointment reminder on Tuesday even though the appointment is no longer on the schedule.
Dolphin uses a drag and drop rescheduling feature. Once rescheduled, the old appointment is now categorized as 'Rescheduled' appointment status. Why can Weave not read this status 'rescheduled' and no longer send appointment reminders?
It is simply not efficient to cancel and reschedule, nor to exclude the automated appointment reminder.
I would request that Weave reads Dolphin's appointment status 'Rescheduled' and not send reminders for those appointments.
Allison Casteel
shared this idea