impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes
impromed and weave integration - weave should not read emergency contacts as client phone numbers for text/call purposes as this may cross over into other files. This is an actual thing that has happened see case 415881, causing our staff to not recognize what client they were talking to.
Debbie Drake
shared this idea
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Dana Thompson
commented
See also "Integration with Impromed - Phone Numbers"
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Dana Thompson
commented
We also have this trouble going back to 2021 (sorry, no ticket ID). We would like to be able to map which phone numbers are used by Weave. For example, we don't want Weave to read the emergency contact phone numbers that we have on file. It "confuses" the system because some of our clients have emergency contacts that are also clients. We like the secondary contacts to be their own custom contact in Weave so we can tell if we are texting the actual client or a spouse/parent/child/etc.