Dana Thompson
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3 votes
An error occurred while saving the comment Dana Thompson
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24 votesDana Thompson
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4 votesDana Thompson
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13 votesDana Thompson
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An error occurred while saving the comment Dana Thompson
commented
It would be nice to be able to see the missed call percentage broken down by number of calls unanswered and number of calls answered by voicemail. Our tree is designed to deliberately have clients leave messages in some situations, such as a Rx refill requests. These calls get treated as missed calls in analytics and would make our missed calls numbers look horrible even if everything was perfect.
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2 votes
An error occurred while saving the comment Dana Thompson
commented
Weave also pulls phone numbers from the Client's emergency contact phone field and identifies clients incorrectly. Please give us an option in setup to limit which fields Weave searches for phone numbers. If ClientA has ClientD for an ER contact, then ClientD's phone number is identified in the Weave app as belonging to ClientA. However, if ClientC has ClientB as an ER contact, ClientB is alphabetically first and is correctly identified by Weave as ClientB.
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5 votesDana Thompson
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An error occurred while saving the comment Dana Thompson
commented
Completely agree. Also some security holes in the desktop/phone app. An easy way for a disgruntled employee to disrupt business before leaving is to have the ability to delete all the reminders or send out a fraudulent email blast. These should have more secure level permissions to access.
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5 votes
An error occurred while saving the comment Dana Thompson
commented
Completely agree. An easy way for a disgruntled employee to disrupt business before leaving is to have the ability to delete all the reminders. This isn't something that should be available in the minimum level permissions. Same for text and email blasts - that is also a more secure level permission.
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1 voteDana Thompson
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3 votes
An error occurred while saving the comment Dana Thompson
commented
I would like to have a single recall reminder that lists all the recall types due on that day for a patient. Better would be all recall types for each patient due on that day. Even better would be all the recall types due within a set time frame (maybe 2 weeks), so they wouldn't get reminders that are weeks apart in a different recall reminder. For example: BENNY is due for a Coggins Test, Rhino Flu, EWT, West Nile, a Fecal Egg Count (FEC) and a Dental Float. The recall reminder should list all of those recall types. If BENNY's owner gets a reminder for just a Coggins or just an FEC, they might decide the appointment isn't important and wind up missing their vaccines and Float.
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44 votesDana Thompson
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16 votesDana Thompson
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An error occurred while saving the comment Dana Thompson
commented
The missed call text should only go to abandoned calls. Currently, our missed call texts only go to clients who have already left voicemails. I'm having a hard time conceptualizing the situation where that would be a good thing--seems like it would be more confusing having the same message coming in through 2 different avenues, potentially addressed by 2 different people.
Agree with this request. Different departments have different office hours and break times. The defined breaks for the 2nd Department are currently unavailable as filter options when setting up a missed text. We also would like to send different messages to clients calling different departments.