Legacy Desktop App
83 results found
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Allow searches in admin portal in message queue
Please allow searches on the portal, e.g.; search for Joe Smith in message queue to see all his messages.
Also the sort function doesn't work.2 votes -
Default Cursor to Data Entry Fields
It would be marvelous if the cursor location defaulted into the data entry fields on those desktop app screens where the first task is to enter the phone number or name, such as the Clients, Phone, and Messages screens. Having to leave the keyboard to grasp and move the mouse every time is inefficient and frustrating.
2 votes -
Interoffice Chat Feature
We started using the interoffice feature to help our team have more accountability for returning calls, answer questions, etc. We created specific group chats to include only those who needed the information and in doing so, it crashed our weave storage and lost all of our conversations and patients to follow up with (close to 900 patient questions over the course of 3 months). We luckily had a document to track them as well. It really changed our patient/team experience, would it be possible to include a feature to allow the office staff to communicate in a way similar to…
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Shared phone numbers in family file & Caller ID
Shared phone numbers on caller ID often show up as a child instead of head-of-household or adult patient. Is there a way to change this?
2 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Overall Feedback - Non Medical Business
FEEDBACK FROM A MOTORSPORTS BUSINESS
(non-health/medical)Do not require account creation simply to give feedback. I had to create a new login to give this feedback (from my Weave Desk app that I am already logged into)...
Window layering for Desktop App - This window won't pop up over other windows like chrome, files, etc... It would be great to be able to have it open over other windows when necessary.
Text Message Popup - It would be nice if this would be movable and able to minimize or something. It would also be great to have an image attachment…
2 votes -
Updated Search Bar Inefficiency
The new search bar only shows two - three results at a time and there seems to be no rhyme or reason to which two patients. I was advised to use the "View More" button. However, if that is working “as designed” its terribly inefficient. When you do click the “view more” button you have to start all over in typing the name you’re looking for – it doesn’t carry over from what you’ve already started. Please update!
2 votes -
Weave Feedback Is Broken
First, the Weave feedback system sucks...you want my feedback to make your system better, so you make me have to login, wait 5 minutes for an email, then see if my idea is already submitted, but all I can see are the subject lines for these other ideas, you click one to read it, and if doesn't apply to my idea I have to back out, but now my idea I've written about is gone and I'm logged out of Weave feedback...yet another completely opposite of genius idea you have put into place! How about you actually make feedback useful…
2 votes -
Open Cornerstone PVL from weave app
Ability to pull up cornerstone patient visit list from weave incoming call alert
2 votes -
Make so that there's an option to have call pop tied to the weave app instead of the user login in the new weave app
In the old weave app call pop was not tied to a user's login. The phone was connected to the app on each computer and that was wonderful. We have 24 employees and employees use all the phones in the building. It's very time consuming to have to connect a phone every time a person logs in to weave. Is it possible to make so that there is an option in the new weave app to have call pop connect to the app and not the user?
1 vote -
Color Code Notification
Please give the notification pop-up colors again in the New Weave App.
1 vote -
Bug: Clients pre-existing in synced software no longer have contact info
(Synced with cornerstone) Random clients are not coming up with their names, only their phone number. Not syncing to patient information so cannot send payment requests/etc. But cannot add contact. Phone number/client contact information is unchanged.
1 vote -
"select all" button for insruances in bulk message filter
Add a "select all" button when filtering out insurances for bulk messages, email, and text. Thank you.
1 vote -
1 vote
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New Weave App
new weave notifications isn't populating on the new icons on the weave app
1 vote -
Debian - Rename / relocate weave binary name.
Tried installing the new desktop app.
Kicks an error as texlive-binaries already has a /usr/bin/weave. Can install by manually choosing location.
Maybe rename the binary /usr/bin/Weave or even a different location altogether (/opt/weave)1 vote -
We lost the ability to tag entire message threads.
Please return the message thread tagging feature to the new Desktop App Experience!
1 vote -
Communicate directly
Make sense to pro actively communicate any status update directly to your client. As against having to call and being referred to your status update website.
1 vote -
Please fix the glitches with Team Chat
In the past two weeks, several glitches have surfaced following updates, indicating the code may require a review. Despite the system signaling a message in Team Chat, none are visible until the 'everyone' option is selected, which then displays a new message. At times, Team Chat indicates no new messages, yet attempting to send a message reveals 20 unseen ones.
1 vote -
bug with notifications
When notifications dismiss, an invisible box is left in the corner that blocks other applications. When the area is right clicked the weave menu appears. It can only be closed by restarting weave but the problem starts again when new notifications come up.
1 vote -
Packaging the Weave app as a .msi file for use with Active Directory
For the both the New Weave Experience (NWX) version AND the legacy version of the Weave app, we noticed that the app is currently package as a .exe file. While this is great and that many applications come packaged as such, we in our office's IT department were wondering whether the app could also be packaged as a .msi file?
The primary reason for this request is due to us wanting to distribute software to new and existing systems via Active Directory (AD) Group Policy. Since the app is packaged solely as a .exe file, we are unable to do…
1 vote
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