Legacy Desktop App
7 results found
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Confirming appointments from Manual Messages
When patients don't confirm their appointment from the automated message, my staff is trained to send out a manual text/email requesting that the patient confirm their appointment. We include the date and time of the appointment in our manual message. When the patients reply, the response could be "Confirmed" or "OK" or "Yes" or something else that tells us they will be at their appointment. What we, as users that pay a lot for this program, would like to see is that when patients reply in the affirmative that they will be at their appointment, the confirmation transfers over to…
1 voteSee my reply on this idea!
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Stop trying to force us to us the full screen Weave Desktop app!
We are a small office, and we use Weave solely for text and phone services because it doesn't add the completed patient forms to our chart notes, which are automatically done through our PM/EHR system. Every day, several times a day, we are prompted to use the full-screen version that is cluttered with features irrelevant to us. We would require a fourth monitor just for your app, or alternatively, allow us to use the simple, basic version that meets our needs and preferences.
1 vote -
Year out confirmations
Our patients get an appointment reminder a month before their year out appointment. If they confirm through text it confirms their appointment instead of just making it a regular appointment instead of a year out appointment. Can we please have an option to change this? Thank you.
1 vote -
Clicking on pop up notification doesn't open Weave and causes it to crash
We have had Weave crash on workstations after clicking on the popup notification. Also, clicking on it does not open the app and take you to that person's text or profile information. It does nothing.
1 vote -
Bug: In port number status, a digit is missing from the number to be ported.
In Settings->Port My Numbers, numbers in the "processing" status are only shown as 9 digits. In some cases, the 6th number is missing. In others, the 7th is missing. For example, If I try to port the number
8082316000
what is shown as the pending number is
808236000 <--6th digit '1' is missing.The expected behavior is for all 10 digits to be displayed.
1 vote -
allow tags to show up on the desktop client
it would be really great if I would not get huge pop ups about new features like actionable messaging, and then not actually get the update at all. Very frustrating for the end user.
1 vote -
Unhappy with services
The weave software is extremely frustrating. You have to contact support every time you need something changed or updated and we end up sitting on hold for over an hour before anyone picks up. The system needs to be made where we can customize emails, texts, ect. to our needs. We will likely be cancelling very soon.
1 vote
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