Opt out list, Opt out choices
We just did a mass text and there had been quite a few opt outs but it would be to time consuming to go over all of the text and decipher them. I find this an important flaw in your system. To access a generated list would help any practice. Also, maybe you can add an option to opt out of mass text this way they have a choice to keep confirmation text.
Tina Baros
shared this idea
Hi Tina,
From the Bulk Messaging summary screen, you can click on the numbers for a given campaign and it will generate a list of the patients that fall in the given category. Unsubscribes are at the far right under Engagement.
As far as unsubscribing, the way it works today is required by the industry. If someone replies STOP to unsubscribe, we have to honor that, but we also send them a link to manage their preferences by message type.
Best,
Matt Schultz
Weave Product Management