Managing unreplied messages in the new Weave App -- How to mark it as 'taken care of'
We are currently using the new Weave app. With the old desktop app, we could see the patient messages that still needed attention in the 'Actionable' section. However, there are times when we don't need to reply to them and would just click the check button to remove them from 'Actionable.' How do we mark these as 'unreplied' and 'taken care of' in the new app? Is it possible to do this with the new app?
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Amielou Hermoso
shared this idea
Hi Amielou,
To do this, you'll want to do a couple things:
- Click here and ensure the option that says "Utilize Actionable Tab" is turned on.
- Then, once this is turned on, you'll be able to hover over a message and click on the check mark, exactly like you did in Legacy. You can see a screen recording below.
Thank you!
Payge Kerman, Head of Product Design
Payge.kerman@getweave.com
