Weave Portal
9 results found
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Configure Missed Call/Text for Breaks
We should be able to configure Missed Call Texts/Missed Text Texts for each of our breaks, that way we can provide better information like when we will be back in office, that it is a Holiday, etc. Just like we can configure for Open/Closed hours, why not Breaks?
1 voteYou can do this as of mid-December! Just add in your breaks and in 10-15 minutes, they'll show up in the Office Status filter for the Missed Call Text auto-message (Portal > Messages > Auto-Messaging).
Best,
Matt Schultz
Weave Product Management
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More than 3 device in Phone Tree before
More than 3 Devices allowed per Option in the Call Tree before Voicemail: Currently you can only put 3 Devices then Voicemail- Call Group option not good for our Office because we do not want ALL Devices ringing at once.
1 vote -
AUTO TEXT during CLOSED hours for when pt TEXTS
AUTO TEXT during CLOSED hours for when pt TEXTS. The autotext would direct patients to call the office phone and not only text. This could be an emergency and be missed during closed business hours. The redirect would help the phone call go straight to the doctor after hours.
1 voteThis was released in December 2023! See the Missed Text message type in this article: https://www.weavehelp.com/hc/en-us/articles/360060879912
Matt Schultz
Weave Product Management
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Opt out list, Opt out choices
We just did a mass text and there had been quite a few opt outs but it would be to time consuming to go over all of the text and decipher them. I find this an important flaw in your system. To access a generated list would help any practice. Also, maybe you can add an option to opt out of mass text this way they have a choice to keep confirmation text.
1 voteHi Tina,
From the Bulk Messaging summary screen, you can click on the numbers for a given campaign and it will generate a list of the patients that fall in the given category. Unsubscribes are at the far right under Engagement.
As far as unsubscribing, the way it works today is required by the industry. If someone replies STOP to unsubscribe, we have to honor that, but we also send them a link to manage their preferences by message type.
Best,
Matt Schultz
Weave Product Management
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Auto archiving of patient confirmation replies
In an effort to "declutter" the Message text thread and respond to individual patient questions and requests more efficiently, we are requesting a feature that would automatically archive patient confirmation responses that are received after their appointment reminder.
1 voteThis already exists! Go to desktop app > Settings > Messages > Mark Confirmations as Read
Best,
Matt
Weave Product Management
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Mark Messages as unread or even better, IMPORTANT
t would be great to be able to mark inner office messages as unread or important so they can be followed up. Many times I have a message sent to me, where I cant get to the task in the moment, but then it falls down into the lists of messages. I have to remember who sent it to me or what group message it was associated with. I also have to remember the messaIge was sent. If I get busy, its easy to forget it was even sent to me.
1 voteHi Deanna - have you used tags within Weave? This article has more info on how to employ tags to solve this for you: https://www.weavehelp.com/hc/en-us/articles/360061250411
If there's something here I'm missing, please let me know!
Matt Schultz
Weave Product Management
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Integrate text message threads to Daysmart Communications
Have the text threads from Weave tied into the Communications tab in Daysmart
1 voteThis recently launched via text writebacks. It's manual currently, but we will introduce an automated option fairly soon. Learn more here! https://www.weavehelp.com/hc/en-us/articles/12190494658459
Matt Schultz
Weave Product Management
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Auto-Reminders
If the appointment reminders could indicate a patients appointment is 15 minutes before their scheduled time that would be great. We already notify a patient of this when we do scheduling so that if their appointment is at 8 am on our schedule we tell them it is at 7:45 am. This allows us to take care of administrative paperwork and does take away from doctor and patient time.
1 voteThis already exists in the Time Early dynamic field available with auto reminders today.
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Please figure out a way to confirm appointments without us getting a text message response. It is distracting to get so many messages that
Please figure out a way to confirm appointments without us getting a text message response. It is distracting to get so many messages that just say "yes" and require no action from us. Thank you
1 voteThis is already an option in Weave! On the desktop app, go to Settings > Messages > Mark Confirmations as Read - toggle this to be on.
Best,
Matt Schultz
Weave Product Management
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