caller name and office user should display in Weave Portal call records even if phone not synced to app
From what I have seen, the desktop app can provide numbers on how many calls each user took, but the Portal does not display anyone for the caller name or office user field unless the phone has been synced to a desktop app. Weave as a software knows which calls are going to and from which extensions, and the portal should serve as the master repository for call data accessible and exportable by admins for analysis.
Anonymous
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In the New Weave Experience, the user column for recent calls will fall back to the phone extension if no user is found.
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Marcella Santiago commented
In the new Weave experience, I'd like to see which physical phone actually answered, as opposed to which office user was logged in. We sometimes have a user at more than 1 computer within the office, additionally, our cordless phones do not have an officer user log in. thank you.