User Analytics
We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length/user. This is available for the office overall, but it's important to find where we are lacking- to help coach those team members to be more efficient.
15
votes
Jenna
shared this idea
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Rebecca Gasser commented
The current process we have for this is extremely time consuming and inefficient. But this information is vital for us to obtain on a weekly basis. It would be really helpful if you could sort the call analytics by user and for the overall team.