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Jenna

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6 results found

  1. User Analytics

    9 votes

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    1 comment  ·  Analytics  ·  Admin →
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  2. Admin Analytics by User and Device

    4 votes

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    0 comments  ·  Analytics  ·  Admin →
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  3. Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.

    14 votes

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    0 comments  ·  Analytics  ·  Admin →
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  4. Extension analytics

    11 votes

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    0 comments  ·  Analytics  ·  Admin →
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  5. Call Analytics in Weave Portal (Website)

    14 votes

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    24 comments  ·  Analytics  ·  Admin →
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    Jenna commented  · 

    We need a filter in the phone analytics that show how many calls each individual user takes, and a way to find the average call length for each User. As others have stated, a way to track hold times would also be useful, especially if we can track that by user as well.

  6. Hold Time

    15 votes

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    2 comments  ·  Analytics  ·  Admin →
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