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How can we improve Analytics at Weave?

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Reviews are sent out to patients that did not show for their appointment.

We would like the weave system to recognize the difference between a no show appointment and a showed appointment on the schedule with Officemate. We currently have the review feature turned off due to Weave is sending out a review request to patients that did not show up for their appointment.

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Vision Source OKC South shared this idea  ·   ·  Report…  ·  Admin →
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  • Mike Remer commented  ·   ·  Report

    A possible work around would be to schedule all review requests for the next day, then allow the removal from the queue of review requests that are in the queue who missed their appointments at the end of the day.

  • amit gaba commented  ·   ·  Report

    PLEASE FIX THIS ISSUE RIGHT AWAY! WE JUST JOINED WEAVE AND I DON'T SEE HOW THIS COULD EVEN HAPPEN ? WE USE OPEN DENTAL SO IS THIS JUST A PROBLEM WITH DENTAL OFFICES THAT USE OPEN DENTAL ? IT'S A NICE FEATURE TO SEND REVIEW REMINDERS BUT SENDING THEM TO PATIENTS WHO DO NOT EVEN SHOW UP IS NOT GOOD!!!

  • Ev VanMeter commented  ·   ·  Report

    It would be nice to be able to remove the queued review before it goes out

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