Mike Remer

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  1. 43 votes

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    Planned  ·  15 comments  ·  Desktop App » Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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    Mike Remer supported this idea  · 
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    Mike Remer commented  · 

    We have a customer using Softdent that faces this issue. After discussing with support re the 1 hr before the appointment window discussed below, we thought of this solution. Since this is marked as Planned now, hopefully this will be implemented soon:

    How weave does it now:
    During the sync process that occurs 1 hour before the time of the appointment, Weave creates a list of all confirmed appointments. These are converted to invites that are sent after the appointment based on the delay period sent in the system. In this case it allows for the situation where a patient called and cancelled their appointment at least an hour before their visit.

    Our suggestion is to change this so Weave waits until 1 hour before the end of the delay period before creating a list of confirmed appointments to send review invites to. In this case once it is clear that the patient will not be showing up, the status of the appointment would be changed to unconfirmed. Because of the delay and the status of unconfirmed on the appointment the review request would be effectively suppressed.

  2. 18 votes

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    Request Received  ·  9 comments  ·  Desktop App » Reviews  ·  Flag idea as inappropriate…  ·  Admin →

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    Mike Remer commented  · 

    Individuals are much more likely to write a more detailed review if they have access to a pc keyboard to write their review. SMS is great, SMS + email is better.

    Mike Remer supported this idea  · 

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