Filter reports by Caller Label
We need to be able to create a report and filter by Caller Label. We have a label on all of our dial numbers in the Phone Tree, but there is no way to sort them based on their label. We have "new patients" press 1, existing patients press 2, and billing questions press 3 and want to be able to see how many calls come in for each option in a month.
2
votes
Grace Morales
shared this idea
-
Wanda
commented
Be able to track how many people use the prescription refill option in the phone tree.