Include SMS messaging in analytics
As SMS messaging has now become integral to efficient communications with Weave, it would be great to have stats that track incoming and outgoing sms messages. Identify the status like phone analytics, are messages being replied to? source like reply from outgoing message, missed text message, missed call message, direct to number etc. When SMS is implemented it is critical to assess the usage of this tool by staff members.
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Mike Remer
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