Currently, the 'Pet Name' and 'Pets' Names' tags are available in the legacy app but not in the new app. When importing templates that include these tags, the new app replaces them with plain-text '{petname}' or '{pets'names},' requiring staff to manually correct them before sending texts. Unfortunately, this step is sometimes overlooked, which can be embarrassing for the practice.

With Weave planning to discontinue the legacy app soon, it's essential that this functionality be added to the new app to prevent inconvenience for all veterinary clients.