This would probably be the number one thing we would fix in the app. Every time we hire a new employee, we have to drill into them that pressing Enter will send the text, not go to the next line, and invariably, everyone accidentally sends a few unfinished texts before getting it into their muscle memory. Even experienced users occasionally make mistakes.

Although there is the Shift-Enter option to go to a new line, that is not intuitive for most people, as few other applications use that function.

I propose reversing the current Enter vs. Shift-Enter functions. Enter should create a new line, while Shift-Enter should send the message. This change would reduce accidental sends while still allowing experienced users to maintain a quick workflow.

I understand that many users are accustomed to the current setup, and reversing it could create similar adjustment issues. Ideally, this could be a customizable setting, allowing each user to choose their preferred Enter/Shift-Enter configuration.

*Note - there is already a post to this effect under the legacy app, but I felt it was especially important that it be brought up for the new app, since the legacy app will soon be discontinued.