Implement the ability to add mobile apps to a call queue
Over the past few days due to a major snowstorm that hit our area, a few of our office staff have had to use the Weave mobile app from home. Since we can only add users of the mobile app to a Call Group and not a Call Queue, there were several calls that ended up getting lost and marked as "Abandoned" in the call log, meaning that these callers had to be called back after a previous call has ended. This doesn't really make sense considering mobile app users can easily be added to a Call Group, so why can't it be the same for a Call Queue?
I can see that there was previous feedback submitted about this issue in November 2021 (https://feedback.getweave.com/forums/310747-legacy-desktop-app/suggestions/44462574-add-mobile-apps-to-call-queues). However, it's clear that as of February 2025 that this is still an issue. After talking to Weave Support today (2/21/25), the person I talked to said this was something Weave was looking into, but that I should post it to the feedback system to help expedite that process.
If progress could be made on implementing this feature, I'm sure many users of Weave (not just us) would greatly appreciate it.
Alex Turner
shared this idea
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James Webb
commented
On our days when we are just answering the phone using the mobile app, it is critical that we catch these calls instead of them ringing into the queue where they will never be answered. Why will they not be answered? Because we can't add the mobile app users to the queue.