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Dear Weave, just completed text communication with the support team. This is Veterinary Clinic and we have many clients' accounts with multiple owners (usually mom and dad) on ONE or multiple pet patients. Confusion comes along when we communicate with two owners for same pet patient obviously two owners will have two different phone numbers. Because text message thread will show the primary account holder name only, we sometimes do not know which owner we did talk to. In summary, multiple owners with different phone numbers on ONE pet creates confusion on text message thread cause message threads only shows primary account holder. So we do no now which owner did we talk to by looking at the owners name on the thread.
Suggestion: 1. Showing phone number near/under the name in the message thread, or 2. group chatting - this will fix the problem permanently.
NickAnonymous supported this idea ·