1. The patients are currently receiving a text message stating "Thank you for visiting Belk Eye Clinic ...."even though they have missed their appointment and they were not seen that day. Is there anyway to turn off that feature even though it is generated an hour before their appointment. We will not know if a patient misses their appointment until that appointment time has passed. It just looks unprofessional on our part when we thank them for visiting and they never showed up for their appointment. Please address this issue. Thank you.
2. When WEAVE updated the messages features, under the actionable messages, it now shows ALL the messages that we have sent out as well as any that the patients have texted to us. When we come in on Monday morning, it now shows, for example, 106 messages as actionable and only maybe 9 or 10 of those are from patients texting us. Is there a way to turn off that feature so we are not notified of all the text messages that we send out. We then have to sort through all 106 messages to see if there are any messages from the patients that we actually have to respond too. We do not need to see every text message we send out as auto reminders for appointments, and thank you for visiting ... in the actionable tab. Please address this issue as well. Thank you for your time. Dina Davis
Dina
1. The patients are currently receiving a text message stating "Thank you for visiting Belk Eye Clinic ...."even though they have missed their appointment and they were not seen that day. Is there anyway to turn off that feature even though it is generated an hour before their appointment. We will not know if a patient misses their appointment until that appointment time has passed. It just looks unprofessional on our part when we thank them for visiting and they never showed up for their appointment. Please address this issue. Thank you.
2. When WEAVE updated the messages features, under the actionable messages, it now shows ALL the messages that we have sent out as well as any that the patients have texted to us. When we come in on Monday morning, it now shows, for example, 106 messages as actionable and only maybe 9 or 10 of those are from patients texting us. Is there a way to turn off that feature so we are not notified of all the text messages that we send out. We then have to sort through all 106 messages to see if there are any messages from the patients that we actually have to respond too. We do not need to see every text message we send out as auto reminders for appointments, and thank you for visiting ... in the actionable tab. Please address this issue as well. Thank you for your time. Dina Davis