Sue (Call Center Manager)
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42 votesSue (Call Center Manager)
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In our office, I act as an operator, answering all incoming calls and transferring calls to the correct departments. So when I'm on a break or lunch I have to switch it over to a break and the calls go to our front desk people. So I always have the break set to the time that I go to lunch (the doctors want calls answered during the lunch hour). However if I want to take a short morning or afternoon break I need to keep changing the break times all the time! This is very inconvenient. It would be nice to be able to set at least 2 or 3 break time for a day. Also with our previous phone system I had the ability to set which extensions would receive the incoming calls. With you system I have to contact you to set up who receives the calls when the system is set for a break. If I want to change who will take calls while I'm on break I have to get with support to have it changed. this also is very inconvenient! This is gives me very limited control. We have a very large practice with 20 phone lines. I would appreciate you thoughts on giving us more control and more options for break times. Thank you!