Alissa See Company/Practice Name
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37 votesAlissa See Company/Practice Name
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1) Phone Team - Product Owner: If family members share the same mobile number within officemate, the weave phone will randomly select a first name (not the head of household/parent) and it looks like a 4 year old is calling the office.
Below was my on boarders response:
I asked our team about it and looked through all the examples. Since the families share a common number, usually it's the mobile and/or home, the call pop-up will choose from one of the names at random and popup. Right now, there isn't a way to tell it to just select the head of householdAlissa See Company/Practice Name
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A text to pay payment must be identified separately in the credit card payments section of the admin portal in order for our staff to post the payment into Officemate and balance at the end of each day