It would be incredibly helpful if the developers could add a feature within the Admin Portal > Message Queue where users could highlight specific queued messages and choose to cancel/not send them instead of just turning off the general same-day appointment reminders. Because of the specific time needed for certain appts. outside the standard time set for procedures, we had left some appointments on our calendar to preserve the apt. setup needed until we could get them rescheduled. However, before we got in this morning, Weave started sending out automated messages which confused the patients we had reached out to last night to inform them we would need to reschedule.
It would be incredibly helpful if the developers could add a feature within the Admin Portal > Message Queue where users could highlight specific queued messages and choose to cancel/not send them instead of just turning off the general same-day appointment reminders. Because of the specific time needed for certain appts. outside the standard time set for procedures, we had left some appointments on our calendar to preserve the apt. setup needed until we could get them rescheduled. However, before we got in this morning, Weave started sending out automated messages which confused the patients we had reached out to last night to inform them we would need to reschedule.