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Dede

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  1. Make CSV contacts editable/deletable

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    61 comments  ·  Desktop App » Contacts / Patients  ·  Admin →
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    Dede commented  · 

    I know I've reached out before but I cannot impress enough the importance of allowing us to edit OUR OWN database. Patients have changes to phone numbers all the time. We love this system however, this one item really needs addressing. I cannot reupload my csv database. It is very cumbersome to scrub all 20,000 patients, many who are deceased or no longer coming to our office. When changes need to be made, I have to go into the initial Weave Master csv file and edit it. I try to do it once a week but last week alone had 31 changes. Then I upload the same master again. Please, Please, Please, allow us to edit the patient database in Weave! Thank you.

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    Dede commented  · 

    I have been working with Richard for our on-boarding. He is very easy to work with and patiently answers my millions of questions.
    However, my office has come across a problem that has not been resolved.
    It has to do with editing a patient that was previously uploaded from the initial CSV file. We absolutely need this to be a working function.
    Per Richard, this is not something the engineering team can/will fix.
    Not too happy about that. We should be able to edit ANY patient from the app, not just the patients that were added manually after the initial download. For instance, change or add a phone number, email address, spelling of a name etc. The CSV file was uploaded from our downloaded database. The process in which I have to ‘scrub’ the list is extensive and I cannot conceive of doing this multiple times a day/week/month.
    He did suggest that the original Master file can be altered and then re-upload into Weave, however, again, that is very time consuming for me. I have an office to run so you can imagine that I really don't have time in my day to make these little changes. The front office staff should be able to make the changes on the fly.
    I would really appreciate if you would revisit this problem and let me know asap.
    Thank you,
    Dede

    Dede supported this idea  · 

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