I think you really need to have the option for the after appointment feedback to not send to certain operatories, just like you do for the appointment reminders. We very often move patients who have cancelled or who want to reschedule to our "sidebook" because my boss likes to see who has dropped out or if we're waiting to hear back from them to reschedule. If we don't get them off of the schedule then they get the text even though they never came. Hopefully my request makes sense!
I think you really need to have the option for the after appointment feedback to not send to certain operatories, just like you do for the appointment reminders. We very often move patients who have cancelled or who want to reschedule to our "sidebook" because my boss likes to see who has dropped out or if we're waiting to hear back from them to reschedule. If we don't get them off of the schedule then they get the text even though they never came. Hopefully my request makes sense!