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1. Phone Tree additional tracking

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   1 comment  ·  Desktop App » Phones  ·  Delete…  ·  Admin →
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   David Creekpaum commented  ·  March 28, 2024  ·  Edit…  ·  Delete…

   It would be great to have the ability to track which Phone Tree options answer/miss calls. Instead of just having a total amount of answered and missed called for the general phone number, it could break down like this:

   Ext. 1: 160 answered / 23 missed
   Ext. 2: 12 answered / 31 missed
   Ext. 3: 9 answered / 0 missed
   Ext. 4: 0 answered / 45 missed

   This way we could see who is dragging the average pickup rate down/where we need to improve.

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   David Creekpaum supported this idea  ·  March 28, 2024

2. Reporting capability for phone trees to see how many calls are routed through each option of the phone tree.

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   0 comments  ·  Analytics  ·  Delete…  ·  Admin →
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   David Creekpaum supported this idea  ·  March 28, 2024