David Creekpaum

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  1. Phone Tree additional tracking

    37 votes
    8 comments  ·  Legacy Desktop App » Phones  ·  Admin →
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    David Creekpaum commented  · 

    It would be great to have the ability to track which Phone Tree options answer/miss calls. Instead of just having a total amount of answered and missed called for the general phone number, it could break down like this:

    Ext. 1: 160 answered / 23 missed
    Ext. 2: 12 answered / 31 missed
    Ext. 3: 9 answered / 0 missed
    Ext. 4: 0 answered / 45 missed

    This way we could see who is dragging the average pickup rate down/where we need to improve.

    David Creekpaum supported this idea  · 

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