Andi Boren
My feedback
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8 votes
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35 votes
An error occurred while saving the comment Andi Boren
commented
1. Fix your reports so that the timestamp correlates with the correct time zone and not coordinated universal time.
2. Include on your reporting whether or not a missed call was returned. Or at least make it feasible to view the call history from a certain number directly from the analytics screen (versus having to search for the caller in the app to be able to view the history).
3. Show the extension number/group that the caller selected per the phone tree when there is a missed call so that administrators can identify which department is not answering their phones.
4. Create a filter for "phone number called". Currently you can sort by the number called but you can't filter.
5. Create a filter for "missed calls when open" in table view; currently this is only available in the charts view, which doesn't give detailed information.
Andi Boren
supported this idea
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Include on your reporting whether or not a missed call was returned. Or at least make it feasible to view the call history from a certain number directly from the analytics screen (versus having to search for the caller in the app to be able to view the history).