Nina Rogers
My feedback
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81 votes
An error occurred while saving the comment An error occurred while saving the comment Please make it possible to edit/update and delete patient profiles that were input from a CSV file. This not being available is a BIG issue. As it currently is now we are unable to edit patient profiles that were originally imported from bulk CSV file. This is a huge drawback, as when the patients change their phone numbers or emails the system will not let us do so. And the only way to fix this would be to replace the entire original CSV file. That is literally hundreds of patient profiles and a huge problem as it is not feasible. Also, when the original CSV file was uploaded it was uploaded without patient birthdays and then caused problems with the text to pay system as it would not allow us to send a text to pay link without the patient profile having the birthday in the profile. When we tried to go and put the patient birthdays in it would not let us do so. Causing us to have to manually create duplicate accounts per each patient. This is ridiculous that your program does not allow these profiles to be edited, and it is not due to them coming from a CSV file, this is a lack in your program. I work with CMR systems and have manually uploaded CSV files for bulk contact imports to them many times and have no issues editing or updating those contacts after the fact. This is a draw back in the Weave system specifically and needs to be addressed. I hope you take this suggestion seriously and work to add this feature while also adding the ability to access/edit/update/view patient profiles in the portal as well.
Please make it possible to edit/update and delete patient profiles that were input from a CSV file. This not being available is a BIG issue. As it currently is now we are unable to edit patient profiles that were originally imported from bulk CSV file. This is a huge drawback, as when the patients change their phone numbers or emails the system will not let us do so. And the only way to fix this would be to replace the entire original CSV file. That is literally hundreds of patient profiles and a huge problem as it is not feasible. Also, when the original CSV file was uploaded it was uploaded without patient birthdays and then caused problems with the text to pay system as it would not allow us to send a text to pay link without the patient profile having the birthday in the profile. When we tried to go and put the patient birthdays in it would not let us do so. Causing us to have to manually create duplicate accounts per each patient. This is ridiculous that your program does not allow these profiles to be edited, and it is not due to them coming from a CSV file, this is a lack in your program. I work with CMR systems and have manually uploaded CSV files for bulk contact imports to them many times and have no issues editing or updating those contacts after the fact. This is a draw back in the Weave system specifically and needs to be addressed. I hope you take this suggestion seriously and work to add this feature while also adding the ability to access/edit/update/view patient profiles in the portal as well.