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Subject: Urgent: Missing Recorded Calls and Multi-Location Setup Issues
Dear Weave Support Team,
I’m writing to provide feedback and escalate a few ongoing issues we’ve been encountering with your system. We have been experiencing several challenges, particularly regarding our multi-location setup, and I hope you can look into them.
Missing Recorded Calls: We have noticed that several phone calls from patients, which they have confirmed making, are missing from our records. This issue seems to be affecting our ability to accurately track communication and follow up with patients, which is impacting our overall service quality.
Multi-Location Setup Issues: Given that we have multiple locations, we believe the missing calls may be related to the configuration and handling of data across these locations. We are also facing challenges with the marketing email system, which appears to be lacking basic functions necessary for our multi-location setup. We need a solution that ensures seamless communication and consistent data management across all our sites.
We would greatly appreciate your team’s attention to these issues, as they are significantly affecting our operations. If possible, could you please provide updates on any solutions or improvements in these areas?
Thank you for your prompt attention to this matter. We look forward to a resolution.
Brett McCarthy, MBA
Chief Operating Officer
Unger Eye Care