Franklin .
My feedback
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8 votes
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Franklin .
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5 votes
Thank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
Franklin .
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7 votesFranklin .
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20 votesFranklin .
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21 votesFranklin .
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10 votes
An error occurred while saving the comment Franklin .
commented
I just learned today that one of Google's updated (2018) policy for reviews is: "don’t discourage or prohibit negative reviews or selectively solicit positive reviews from customers." (1) This means Google is against review gating(2)(3), which is screening the type of people a business would think would positively respond to a review and then selecting them to give a Google review.
We may want to transition to sending out automated requests for Google Reviews via Weave in the future as patients receive appointments from us. However, we're not ready for that step yet.
What may help us transition to that point is being able to automate private feedback requests. This way, we can get some sort of feel about what our customers are saying about us when we don't selectively choose those who we think will write positively about us.
In addition, I want a feel for how this Weave automation works in a real world test. The automated private feedback request would be a sort of beta test for doing automated Google review requests in the future.
I would also like Weave not to send out a private feedback request if we indicate on our schedule (with Compulink) that the patient no showed, rescheduled, or cancelled 50 minutes or less after the patient's original scheduled time.
Also, if we send out a private feedback link, I want the option of just having our patients get the opportunity of giving private feedback instead of also encouraging them to review us on Facebook or Google.
If this private feedback "beta test" is successful, then we'll probably will feel a lot more comfortable automating Google reviews with Weave. This will make it easier for us to get more Google reviews, customers will be able to learn about our practice from many more different angles, and it'll create more of a "stickiness" to Weave by us relying more on a Weave automation. (Obviously, we can use automations from other companies, but we already have Weave.) Weave can potentially talk more strongly about their Google and Facebook review automation to potential clients if they help business owners feel more comfortable with the idea by allowing them to automate asking for private feedback first.
It would be cool if we could even customize our private feedback form like...Typeform, too..at least down the road maybe? ;) (If it doesn't have all the customization of Typeform, that should be okay, but it's nice to have some customization if possible.)
(1) Source: Google itself https://support.google.com/contributionpolicy/answer/7411351?hl=en&ref_topic=7422769
(2) Source: Google Review Policy: What Business Owners Can and Can’t Do to Get More Google Reviews https://boast.io/google-review-policy-what-business-owners-can-and-cant-do-to-get-more-google-reviews/
(3) Source: Trust Economy: Why Google and Birdeye Are Against Review Gating https://birdeye.com/blog/google-birdeye-against-review-gating/
Franklin .
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We should have the option to be able to automatically request internal feedback only -- without additionally asking for Google or Facebook reviews. This is helpful to beta test what would happen if we did automated review requests with Weave. It's a much smaller, but needed step in making the transition to requesting for public Google or Facebook reviews.