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1. Phone Tree additional tracking

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   8 comments  ·  Legacy Desktop App » Phones  ·  Delete…  ·  Admin →
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   Kenneth Moss commented  ·  Apr 3, 2023  ·  Edit…  ·  Delete…

   I'd like to know the average number of rings before an inbound call is answered. Do we get the phone in 1 ring, 2 rings, 2.6 rings, etc. This metric would only be for answered calls and would help me coach my front desk folks and identify shortcomings.

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   Kenneth Moss supported this idea  ·  Apr 3, 2023