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Kenneth Moss

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  1. Phone Tree additional tracking

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    8 comments  ·  Desktop App » Phones  ·  Admin →
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    Kenneth Moss commented  · 

    I'd like to know the average number of rings before an inbound call is answered. Do we get the phone in 1 ring, 2 rings, 2.6 rings, etc. This metric would only be for answered calls and would help me coach my front desk folks and identify shortcomings.

    Kenneth Moss supported this idea  · 

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