Currently, our "no show" patients are getting a follow up text about leaving a review even when they "no showed" to their appointment. Our staff marks the patient as a "no show" within 15 min of the missed appointment time. I did an online chat with a Weave rep and they asked the software team and the appointment has be canceled or removed within an hour before the time of the "review" text. Please advise. Thank you.
Anonymous
Currently, our "no show" patients are getting a follow up text about leaving a review even when they "no showed" to their appointment. Our staff marks the patient as a "no show" within 15 min of the missed appointment time. I did an online chat with a Weave rep and they asked the software team and the appointment has be canceled or removed within an hour before the time of the "review" text. Please advise. Thank you.