I was told during my sales phase that I would be able to edit patient contact info directly in the weave app. Today I was told during a chat session that I am unable to do so because my software does not integrate. First of all, I feel as though I have been lied to in order to get me to sign up and my sales rep knew VERY well that my software didn't integrate. Secondly, I feel that if I don't have software that integrates, I should absolutely have the ability to edit a patient contact so that we can avoid having to upload a csv any time a patient changes any contact info. I would think that your job would be to make a small business owner's life easier and save them time. This is the exact opposite and costs me time either for me or for my staff.
Dr Bell
I was told during my sales phase that I would be able to edit patient contact info directly in the weave app. Today I was told during a chat session that I am unable to do so because my software does not integrate. First of all, I feel as though I have been lied to in order to get me to sign up and my sales rep knew VERY well that my software didn't integrate. Secondly, I feel that if I don't have software that integrates, I should absolutely have the ability to edit a patient contact so that we can avoid having to upload a csv any time a patient changes any contact info. I would think that your job would be to make a small business owner's life easier and save them time. This is the exact opposite and costs me time either for me or for my staff.