We would like to have a user 'role' where when assigned, staff can listen to call recordings in the portal but not have the option to downloand and delete the recording. Currently the 'roles' in Weave for staff are all or nothing with listening to the recordings... you can either listen to it, download the media or delete the recording OR you can't listen to the call recording with not being able to download and delete it. We would like a happy medium where we can listen to the record but staff can't delete it out.
Bridget
We would like to have a user 'role' where when assigned, staff can listen to call recordings in the portal but not have the option to downloand and delete the recording. Currently the 'roles' in Weave for staff are all or nothing with listening to the recordings... you can either listen to it, download the media or delete the recording OR you can't listen to the call recording with not being able to download and delete it. We would like a happy medium where we can listen to the record but staff can't delete it out.