Desktop App
1144 results found
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reminders for multiple same day appointments
When patients have multiple appointments scheduled for the same day, when they confirm the earliest appointment, it should confirm all appointments for that day.
3 votes -
An Option for Private Pay Patients to Bypass Insurance Verification
I think it would be nice to have the patients have another option if they are private pay instead of adding in a blank photo
1 vote -
Text Connect Critical Bug and Duplicate Auto Messages
Patients who use the "Text Connect" widget on our website get a response text message with "{preferred_name}" instead of the name inputted on the form indicating the Preferred Name failover isn't working. A few minutes later they get a second text message by the "auto-messaging" system that pretty much says the same thing again. Not very professional.
1 vote -
More super admin ability to change user info
Super admin should be able to edit all users information. For example changing names as different persons come in and out of the office. We have some generic emails we use for the front desk or office so team members don't have to use personal emails.
None of this information shouldn't be able to be changed, Name, phone number, email.
1 voteWe have begun to explore this idea and validate its use cases.
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Initials on actionable to all for text messages
As an administrator it would be nice to be able to see who moves text messages from actionable to all. We have had a few instances where the message is marked completed and moved to all but the client was not fully helped.
2 votes -
Receive payment from patient marked non patient
In open dental we have the option to mark a patient non active or non patient if they have a balance we would like to still run card on their account. If patient is marked anything but patient we are not able to locate them in weave.
1 vote -
Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
1 vote -
Save the Date delay
Hi,
A delay before save the date texts being sent out would be amazing for when patients make appointments but maybe move around the time/date quickly. In these relatively frequent scenarios, an appointment is made, save the date is sent, but the patient quickly decides they want another day or time and get another text for the now correct time.If they didn't get the message for a time we can set, like an hour, any changes we made in person can be completed before they receive the text.
1 vote -
have it show what department missed the call. was it optical, sx tech, finance...
Have it seperate which department missed the call. did optical miss it, was it finance? Right now it just says missed call.
1 vote -
Have Customer Names in Call Records
It would be nice if customer names were included in the call records, instead of just phone numbers. I think this would be helpful when searching through call records as well, instead of just looking for a number, we could search customer names.
1 vote -
Disable HIPAA form for public forms
Due to new clients not appearing in the system for 24 hours, we are sending public forms to collect new client info. We are a veterinary office, so HIPAA compliance is not an issue.
We would like the option to disable the pre-admission form, or customize it in some way. We do not need to know the client's date of birth, among other info, so it looks a little invasive when we ask.
An alternative solution would be to allow sending forms to non-clients the way we can send text messages, with just a phone number.
1 vote -
search conversations or past days
Be able to search past chat conversations by day and not having to scroll though each day. Example: my supervisor sent me a message in the chat box on December 22nd, 2023 and I now need that to go back to that specific day and look at the conversation and clarify it or say "this is what you said.". If I could separate conversations between people that are included in an "office chat" or be able to search conversations by the day, instead of having to scroll through each day when there is over a 100 messages between us in…
1 vote -
Send notifications when a forwarded voicemail arrives in the voicemail box.
Send notifications when any kind of new voicemail arrives in the voicemailbox, including forwarded voicemails.
2 votes -
Appointment & Recall Reminder email customization
The call to action button in reminder emails should be customizable.
If not, then the email sent to offices confirming or requesting the appointment should be editable as a template for the office or when the customer responds.There are not enough details in the return email to the office to identify who is requesting the appointment, what kind of appointment, etc.
ref. s00263340
2 votes -
forms
there should be a way to send forms to new patient in the forms desk top app and forms web portal without using patient recipient lists. we don't care to use the recipient lint or have one due to our EMR is used with a different software. having to copy the link then go to texting type the number then paste the link takes to long. you should be able to use the desk top app forms section and just type the number in there and attach you forms packet and send.
1 vote -
Voicemail override notifications
Please add the ability to enable notifications (email or text) for when there is a new voicemail when voicemail override is activated similar to the ability to do so for the general voicemail box.
1 vote -
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
mobile app for clients to request prescription, appointments, take pics of pet, access vaccine history
all in one location sort of like vet2pet but through weave
1 vote -
Team Chat Analytics
Looking for analytics on Team Chat messages. There's currently no way to monitor communication between team members for appropriateness or excessiveness.
1 vote -
Set up Provider Folder or Provider Filter/Search in Quick List
It would be super helpful to set up and organize the Quick List under provider specific tabs or folders or filter/search option. Our patients are very loyal to their providers and instead of visually searching through each patient in the list (note details the provider), add them to a specific provider folder or search option with in the Quick List.
1 vote -
auto messaging technical error with Eaglesoft
Within Eaglesoft we have several patients who are linked together, whether they're husband and wife, parent and children or adult and elderly parent. Weave is supposed to be pulling the "cell phone" number for the text message reminders but there have been times where weave is showing they are texting the opposite person of who it was actually sent to.. for i.e.: text reminder was sent to wife's "cell phone" correctly for appointment reminder but weave shows the text was sent under the husband's name. Please have Weave only pull from the "cell phone" column for text messages automatically or…
1 vote
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