Desktop App
99 results found
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Caller ID
Caller ID on the phones. A lot of time when new patients call they have difficult spellings of names, caller id helps tremendously with that. It would be very helpful. When it is a current patient but we do not have their new phone # it helps to let us know also.
63 votes -
Call Routing Ownership
I want to manage my call routes for all of my phone numbers on a granular level so that I am able to dictate where calls ring at any given time on any given day in a way that allows me to "set it and forget it" according to my typical routine while easily changing it as needed.
42 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
38 votes -
Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
36 votes -
Call Pop enhancements
requested improvements/changes to call pop
29 votes -
Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
24 votes -
Missed call reminder feature
Away for Weave to remind the office they have not returned a call they missed or that was abandoned. Specifically if the caller hasn't left voicemail or texted the office back.
19 votes -
Transfer call from mobile app to main phone
Transfer calls answered on mobile app back to Yealink phones in main office
19 votes -
VMO/Forward Toggle (Fast Overrides)
We want to have the VMO toggle brought back. It is very ineffective to constantly have to make a new override whenever we want to put the phones going straight to voicemail for lunches. We have our lunches at different times. Bring this feature back.
17 votes -
Recover deleted voicemails
I would like to be able to recover or listen to deleted voicemails.
17 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
16 votes -
Call queue monitor
visual monitoring tool that will allow the user to see callers who are entering and leaving their queue, as well as how long they have been in the queue
13 votesThe New Weave Experience includes a feature that allows you to watch a live count of callers in your queue. We are continuing to iterate to add more data to this experience
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Voicemail Sharing by User
Currently the only option for a shared voicemailbox is to share with "everyone". It would be very, very helpful to have the ability to share with only certain users
10 votes -
Receptionist Console
Ability to see presence across many phones/users.
8 votes -
Voicemail navigation from phone
We would like the ability to maneuver through voicemails from the desk phone easier. Keys for skipping forward and skipping back would be very helpful to get to the message you want to listen to. Additionally, the ability to skip the new messages and go directly to the saved messages to find a specific one that had been saved. While some of this can be done on the desktop interface, voicemail groups don't show up on that interface, and there are some locations that use the phone, but don't access the desktop app.
8 votes -
Call Reporting by User
Use call history and analytics to analyze user/employee performance according to:
- how many calls they're answering vs missing
- length of talk time vs hold times6 votes -
pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Detailed Missed Calls Report
Detailed breakdown of missed calls. Right now under phone analytics it just shows a percentage of how many of your total calls are missed. We would really like to know the breakdown of that percentage. Like what extensions are missing the most calls.
6 votes -
Ability to transfer calls to mobile
Allow transfer from in office phone- out to a mobile phone. This is useful in a situation where a doctor is out of office but needs to take a patient call.
5 votes -
Exempting Certain Phone Lines from Recording
Our HR department and other Senior Leaders have non-patient confidential calls that should not be recorded. We need to designate certain lines as not recorded, while leaving others as recorded. Currently, it's an all or nothing feature.
4 votes
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