Desktop App
135 results found
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Search options for recent calls
Can you add a calendar or an option to enter the date we are looking for calls missed, received or placed. Also if you could place the time stamp on those dates as well.
85 votes -
Recognition of mobile numbers in any category
I've been manually transferring all numbers to the mobile section because when creating a new patient file it defaults to the home number space. If Weave could recognize a mobile in any space that would make this transition much much more smooth! -Thanks Sam
47 votes -
Caller ID
Caller ID on the phones. A lot of time when new patients call they have difficult spellings of names, caller id helps tremendously with that. It would be very helpful. When it is a current patient but we do not have their new phone # it helps to let us know also.
32 votes -
different identifiable ring tones
The staff would like the phones to have a separate ringtone when a patient is put on hold and after a period of time, that line rings again, because if another staff retrieves that call without knowing that the first staff member put at patient on hold, our office doesn’t look competent to the patient when they have to explain things all over again to someone else
16 votes -
Missed Call Text - Line Specificity
With the missed call txt, we have come to see a slight issue. Its great to have when receptionist are helping others on the phone and we miss a call, the txt message to the client is great. But we have a tree line system so when we are open clients leave voicemails for our doctors as an option. When they leave the voicemail, they still receive the missed call txt and to call back or txt in which can be confusing. The txt message should only go to true missed calls, not for doctor or technician med refill voicemails.
14 votes -
Transfer call from mobile app to main phone
Transfer calls answered on mobile app back to Yealink phones in main office
12 votes -
Show all family members when patients call
Hello. We would like to have the option of having all family members pop up on the screen when one family member calls so that we can see if any of the family members are due for appointments. Thank you
12 votes -
Call ID to appear when taken off hold
It would be nice to be able to see the caller clients info pull up on caller ID when a phone is taken off hold. We are a busy practice that has to put people on hold is a receptionist is not available. When we take them off hold, we are left with no information to work with. Having it pull up on the phone or the computer would be extremely helpful.
11 votes -
Recording credit card numbers NOT
I was doing my compliance for our credit card processing and we do take credit cards via phone and they asked is we had a program that does not record the credit card number . I called and asked if Weave offers this and unfortunately you don't, so thats my suggestion. Thanks Happy New Year
11 votes -
Recover deleted voicemails
I would like to be able to recover or listen to deleted voicemails.
9 votes -
Voicemail navigation from phone
We would like the ability to maneuver through voicemails from the desk phone easier. Keys for skipping forward and skipping back would be very helpful to get to the message you want to listen to. Additionally, the ability to skip the new messages and go directly to the saved messages to find a specific one that had been saved. While some of this can be done on the desktop interface, voicemail groups don't show up on that interface, and there are some locations that use the phone, but don't access the desktop app.
7 votes -
Phone Tree additional tracking
Please add more detail analytic report, for example: under phone Tree, add a tracking for what options are being pressed.
7 votes -
pop up phone calls
It would be nice if we are able to adjust where the pop up notifications is on the screen. Having it in the upper right hand corner is not ideal.
6 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Call waiting time notification
Please work really hard at getting a "queue viewer" type of set up where you can view how long a patient/ customer is on hold for or what your wait times look like. This is a very important phone feature and a must have for busy offices, like ours. Not having this feature has really been difficult and we have only been with Weave for a full day.
5 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Emergency / After Hours calls & texts
Would love if there was a great system within Weave for emergency calls/texts. Right now on our voicemail we direct patients with emergencies to call a separate number which is managed by google voice. But it would be great if there was an internal system within Weave that would manage after-hours calls and texts which can then be sorted and prioritized according to urgency at nights and weekends for the doctor or on-call staff to review without having to sort through everything.
5 votes -
Tag Voicemail
I would like to be able tag voicemails the same way you can tag a text message.
5 votes -
Office Management of Phone Trees
Our office would love to be able to manage our own phone trees. Having to wait up to an hour to talk to someone on chat and then going back and forth when we are in the middle of running a busy office is less than ideal, and that's putting it nicely. PLEASE create a feature that will allow us to manage our own phone trees!
5 votes -
4 votes
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Receptionist Console
Ability to see presence across many phones/users.
4 votes -
Call Pop enhancements
would like call pop to be more interactive and want to be able to label and save numbers while on the call.
4 votes
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