Desktop App
35 results found
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patient photos
we would like patient images to sync correctly with Open Dental version 21 or higher
7 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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Sync time stamp
We need a time stamp to show last sync date and time. The previous company we used for reminders - SolutionReach - had this feature. With Weave, we have to wait and discover that messages are being sent out and there's been a few time where it wasn't working for weeks and it took us a week to even realize!
7 votes -
Compatibility
We would like to be able to use payments - but we are in Canada!
We are also wondering if/when Weave will be come compatible with our Visual-Eyes software :)3 votes -
Notification when system is not synced
Please incorporate a notification when there is something wrong with the sync application or when the system is no longer connected to Dentrix.
3 votes -
Mapping Error: Weave 'Appointment Type' Field Needs to Connect to Dentrix 'Reason' Field
The Weave "Appointment Type" field is currently mapped to the Dentrix "Appointment Description" field. This is incorrect because the "Appointment Description" field is a free-form text field that acts as the subject line for the appointment, allowing any input. Instead, the "Appointment Type" in Weave should be mapped to the Dentrix "Reason" field. The "Reason" field contains predefined appointment types in Dentrix, which makes it the correct field to use. The current setup, mapping to the "Appointment Description" field, is not functional for a Dentrix user's needs.
2 votes -
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
Send appointment reminders for rescheduled appointments in Cloud 9 that are dragged and dropped.
2 votes -
Improve sync time to weave when updating open dental
Right now it takes about 10 minutes for information entered into Open Dental to sync and be available in Weave.
For example, if I add a new patient John Smith to open dental, I have to wait 10 minutes to see them pop up in Weave. I would like to send them a digital form immediately but can't because I have to wait for Weave to sync.
The same goes for entering a patient's insurance information in Open Dental. Have to wait 10 mins for it to show up in Weave. Same with phone number, email, or any other piece…
2 votes -
Federal Holidays Should Be Open On Online Scheduler
Hello,
I received this message from weave support:
"So all federal holidays will be blocked off. You will want to submit a feature request to look into having that changed. We do apologize. For the Saturday you closed, you will want to block off the calendar or schedule ‘fake’ appointments that will take up those time slots."
"Go to the feedback section found in the weave app under menu then ‘feedback’ & submit there"We are open on almost all federal holidays and we would please like for those days to be open on the online scheduler. We can block…
2 votes -
Drop and Drag Reschedule appointments. Has been working now it is not.
When rescheduling appointments. In the past if we dragged and dropped patient appointments it did work. Now it is not working. Evan the tech has asked me to ask for this to work again in the feedback section. Please vote yes to restore this important feature.
2 votes -
Impromed: Have clients phone numbers update in weave faster.
We have it where a client will update their number when they drop off their animal to be looked at. We update it in ImproMed but weave doesn't update that client's number until overnight, so when their animal is ready to be picked up later that day we cannot text them like we would like. It would be great for modified and new phone numbers to update faster in weave.
2 votes -
DOWNLOAD ALL CALL RECORDS
I am trying to download voice calls media but it gives me only single download option. Please resolve the issue. I want to have that option which I can download all of them in the same time. Thanks!
2 votes -
Calendar Sync
We use Vetter aka DaySmart. The PMS is not fully integrated and we are not able to use the online booking feature. We would like to be able to have our PMS and Weave write back to each other at least about appointment availability.
1 vote -
Data sync disconnected alert
Our data sync app has disconnected several times - which causes the auto reminders not to be sent. Would like to have some sort of alert when that happens and an alert that notifies Weave so the data sync can be restored more quickly and we don't have patients miss their appointments
1 vote -
Link with Zenoti Systems
Will Weave sync with Zenoti software?
1 vote -
collections List
Our collections list is not syncing with our Compulink platform. Please advise.
1 vote -
integrate with TAB
Please link my Appointment book TAB with Weave
1 vote -
Create videos explaining how PMS (Ortho Trac) works with Weave.
Have videos explaining how the two systems work together. Where the information is pulled from etc.
1 vote -
Increase Weave syncing frequency between PMs
It is taking between 1-2 hours for patients to get glasses and contact lens notification texts once we click on notify in our PM. We would really like to shorten this amount of time and have Weave sync more frequently so patients can come in before close to pick them up. Especially when we can't notify until later in the day.
1 vote -
We use Open Dental and The CommLog
We rely on the CommLog in Open dental to keep our team informed of all communication between us and our patients. In using Weave, it would be so nice to be able to put notes in while confirming. And, although there is a place for notes within weave, no one will ever see them. We have been using FLEX for communication for the past couple years and all Flex communications are imported directly into the commlog. Without this integration, I'm not sure we will continue with Weave. It is just too clunky, confirming on the weave schedule and then going…
1 vote -
Server disconnected notification
It would be great if customers were automatically notified when their server lost connection with Weave.
I know some issues are intermittent so having it send around the 24 hour mark sounds like a good idea to me.
1 vote
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