Desktop App
181 results found
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Filter notifications by department
We would like to be able to filter notifications from the app to only receive the ones for a specific department.
5 votes -
Adding Contacts through Text Message on Desktop App
Adding/saving contacts on the computer and not just through the mobile app. Not sure why on the app I can save a contact through a text message but not on the computer.
2 votes -
Notification Sounds for Incoming Team Chat Messages
Can you implement audio alert when there is a new message?
2 votes -
1 vote
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Make the Weave desktop notification window moveable
The Weave desktop notification window always populates in the upper right-hand corner of our screens, where we also need to access other features of our schedule/etc. Since that window stays open on top of our practice software, it would be really nice if we could drag it around and place in other locations rather than being forced to click through "Ignore/Reply" to access some things we need in response to phone calls and texts that come in through that notification.
1 voteThanks for your feedback. You have an option in the Weave desktop app's Notification Settings to change the Popup Location to the bottom right corner. Attached is a screenshot for reference. Please try it out and let us know if it is more convenient. This preference is saved for every user.
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Tags
Tags should be in separate categories and more than one should be able to be chosen.
Actionable vs Descriptive
Actionable tags are removed once the action is marked complete. EX: Billing tag is marked complete, the next time the client reaches out, it doesn't have a billing tag, it can be marked as something else.
Descriptive tags are markers to describe the client. EX: prefers calls, prefers text, difficult client. These tags are never removed and allow the staff to have a better idea how to best communicate with the client
3 votes -
Pinned Desktop Bubble - Always on top, just minimized
I'd love to have an option for Weave to always be on top for quick access to what is needed to message patient etc. Having it on top could be cumbersome, but what if it could minimize into a bubble on top (Think how FB Messenger functions on Android). Clicking on it (or the taskbar icon) would expand to the full app, and if the option is chosen, it would minimize to a bubble on the side. Present, but not in the way.
1 vote -
forms as out-of-visit option
We utilize forms in a way that's not attached to a visit. This is only an issue in that it auto populates a message that never applies to our use case and we end up doing a lot of copying an pasting which leaves room for frustration at the least and an error at most. It would be nice to attach a specific form to a visit type or to allow the forms to stand alone. I see a use for both.
2 votes -
WIV: Eligibility Report UX Improvements
Need to adjust how we're surfacing data obtained through our Onederful integration in the eligibility report.
14 votesHello, friend!
We are very interested in diving into this feedback, and would love to schedule time with you to have a conversation around what you need out of improvements/upgrades from the Weave Insurance Verification eligibility report.
If you're interested in helping be a part of product development at Weave, I would love for you to use this link to schedule a 30-minute call with me and my team.
See you there!
Best,
Drew Hemsley | PM @ Weave
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See reviews sent/reviews done
A way to know who we have sent reviews too and then to know if a patient has left us a review. Makes it hard to verify who we have sent reviews too already.
19 votesThank you for submitting your feedback!
We have seen your feedback, and have taken it into consideration. If we have any additional questions, concerns, or updates; those that are responsible for your particular request will contact you.
Again, thank you for taking the time to help us make our products better.
If you need help with any issues immediately, I would recommend reaching out to our support team at:
www.weavehelp.com.
Thank you, and we look forward to working with you in the future.
-Your Friends at Weave.
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2 day reminders
To whom it may concern,
We have a new text message reminder being sent out 2 business days prior to patients appointments. Everything works great until Thursday and Fridays text messages not out until the weekend. We would like to figure out a way that we can have them sent 2 business days prior to the appointment. We have a new policy in place that requires all patients to confirm 24 hours prior to the appointment or it is cancelled. We have talked to support a few times and they said that weave is not set up that way and…
10 votes -
Updated Analytics ideas (Phone tree)
We would like to have an updated analytics report to identify what option the phone callers are pressing in the phone tree. Also, If playing a media file when that option is pressed in the phone tree, can be identified as an answered call and not a missed call.
We are trying to identify our missed calls, and it is quiet difficult now with a phone tree when we can not identify where the call went to, and those robot calls that do not press any buttons, still show as a missed call. Are we potentially missing patients who need…
9 votes -
Take out inactive members from birthday wishes
The happy birthday messages are sent to all patients, including inactive as the default setting. The default setting should not include inactive. We have had family members upset that they have received best wishes for their family members who are marked deceased in our EMR.
11 votes -
Message templates on phone app
It would be very helpful if the message templates were available when using the app on a phone. Several of our staff use phones exclusively, and access to those templates would increase their productivity and consistency.
6 votes -
Forms Customization
With the new forms addition, the function to edit the text/font would allow us to customize emails to make them look less like "Spam." We could use the company logo on the forms on the email as well to make the email more professional.
7 votes -
Update Patient Name on an Invoice
ConfiDental Beverly Hills, s00091152, would like to be able to edit the patient a payment was processed under. For instance, if the correct card and email were used in a payment, but the wrong patient's name was selected, there is no way to correct the bookkeeping side of that. Office has to refund and start over or make note of it.
5 votes -
Forms language translation
We have many Spanish speaking patients. It would be helpful to have an option for the forms to translate to other languages. This would be incredibly helpful when sending new patient paperwork.
5 votes -
Private Faxes
We used to have several faxes in our offices. One fax line was used by our office manager, and it was a private fax she used for private confidential information. Since we have ported all our fax numbers, all employees are able to see faxes. There is no privacy. We'd like to have a feature that allows privacy, either through user access or password protection for fax access. Thanks
8 votes -
We need a way to enter payments for customers who are new to our system and not yet syncing into the Weave app.
Please provide a way to process a payment for someone not synced into the weave app! (ie: a new walk-in customer or insurance company paying with card info).
4 votes -
Email Marketing Suggestion
1). Weave needs to add a marketing role within the users roles so that offices can have a third party assist with the marketing and to avoid HIPPA violation. No access to patient file just emails.
2.) There needs to be a image inserts option on the campaign template where the "Content for your email goes". Having to just put one images a banner does not work.
4 votes
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