Call Park Requests
I would like to suggest a ring back option when a person is placed on hold. Many times we get busy and the person on hold gets overlooked. I really feel that would benefit our patients and our staff.
Thank you!
Users can set park ringback via admin portal > devices
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Deanna . commented
Is there any chance this could be added soon? It is really needed!
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Danielle . commented
The phones our office had prior to Weave would beep at us when the patient had been on hold for longer than 1 minute so they wouldn't be on hold for too long. It only beeped at the phone that the call was placed on hold and didn't ring again. It was just a notification for the person that put them on hold that they were still waiting. This helped us to keep hold times as short as possible. It would be nice if the Weave phones could do that for us. I spoke with a support person and they explained that they could make the phones ring again once the person had been on hold for a certain amount of time, but I feel like that would be confusing for both the patient and us.
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Brian Cannon commented
Disappointed that something with this technology does'nt have this feature. On hold remeinders is OLD technology. Please add it ASAP
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Edward Scarbrough commented
Would like an alert on the phone that a caller has been on hold for too long.
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raechell culley commented
Universal park ringback (on park/hold) beeping tone, not a ringtone.
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williamsonpd commented
Having a ring or beep when call is on hold, especially after a period of time.
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*Barb Beckner commented
I like the idea of the hold ring-back. It would be valuable if the ring would give us 60-90 seconds to take care of the callers needs before ringing back to "only" the phone that originated the hold.
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Anonymous commented
We REALLY need an alert beep when someone has been placed on hold!! PLEASE FOR THE LOVE OF GOD!!!
Thanks :) -
Ashley Samuels commented
I wanted to see if there was a way to add a notification tone for when people are in Park. We currently have a tone when someone is on
hold on an individuals phone, but not when someone is in Park. Is this something you can implement? -
Anonymous commented
We are currently having issues with calls placed on hold. we are a large office (26 extensions)and calls are getting left and not picked up currently they do not ring back to a extension or back to a live call . if this could be made it would actually help a lot
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Anonymous commented
Please install a call waiting indicator.
As I am the only admin person at the clinic, it would be VERY helpful if there was something to remind me that there is someone on hold. -
Anonymous commented
THIS IS HUGE! PLEASE get this feature!
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Anonymous commented
Hello,
Chelsea here from Dr. Chincheck's office. We look like to see a feature implemented on the phone that after a call is placed on hold or park, the phone will ring back after a period of time to remind the employee that there is a call waiting. I had a patient call in today that was on hold for 10 WHOLE MINUTES because due to my coworker and myself being busy, the call was forgotten about. If this ring back was in place I would have been able to pick the phone up and let them know an update. -
Anonymous commented
To have an option for parked calls to ring back after 5 minutes. That way calls do not sit for too long and get forgotten.
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Anonymous commented
We need a "re-ring" or "beep" to alert when a call is on hold for longer than 3 minutes-
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Anonymous commented
Is it possible to have the phones make a sound when there is someone on hold/parked? We need to know if there has been someone put on hold and forgotten. We don't have one person dedicated to the phones and if we're busy it's possible that someone can stay on hold indefinitely and nobody will know.
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Anonymous commented
Unique Orthodontics has 5 very busy locations and need some sort of ring back to alert our staff when a call is on park and on private hold asap. Thank you
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Anonymous commented
for on hold messaging can you please make the message loop or continue from last point instead of starting over. It would be great to share more of our message.
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Anonymous commented
Make an audible beep to notify office staff when a patient has been on hold.
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Anonymous commented
Really need to have a ring back tone for people on hold.