"Park" clients on hold in order call received
Since getting Weave, we have unlimited phone lines and with the Covid-19 our office lobby is closed leaving all business to be conducted over the phone. Of course this leads to overwhelming call volume. We do have a message that explains this for those clients that have to leave a message however it would be nice if Weave offered a program that "parked" clients on hold in order call received and offered a message explaining "due to covid we are experiencing longer than normal wait time and please hold and your call will be answered in order received and if they can't wait allow them the option to leave a voicemail so we can contact as soon as possible. This would cut down (hopefully) on the rudeness and client frustration for having to wait.
Anonymous
shared this idea
This is available with call queues