Stop the confusing opt-outs!
Our patients do not understand now that when they reply to a confirmation message with the work "cancel," it opts them out of receiving future texts. This creates a problem for us. Can you please change this back to making the word "Stop" be the opt out?
2
votes
Sylvia
shared this idea
This is fixed - "cancel" no longer opts people out of texts.
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Sue (Call Center Manager)
commented
I agree! the only word they should use to opt out is "STOP" I have seen several patients text "cancel" because they want to cancel their appointment. Now that I see this on the feedback forum I know why I have so many patients that have opted out of our texting!!!