Requested Calls / Voice Mail Enhancements
It would be nice to have the following additional features added to the voice mail functionality:
In the app
1. Internal forward to a specific person (this can be done on the phone, but not the app).
2. The ability to pin/star/highlight important voice mails.
3. For non- EMR users, within a call or voice mail, create a button to automatically to create a profile that captures the callers phone number for an unknown caller.
In the Admin portal
1. Be able to search/ filter by user name.
2. Be able to search/filter by extension number.
3. Be able to search/filter by inbound/outbound.
4. Average call time stats.
5. A dashboard showing high level stats that display all call percentages by status (i.e. answered, unanswered, abandoned, etc.) . Some of this information is in the app, but an overall performance dashboard would be great to have for analysis.
T.M.
shared this idea
this is available in the New Weave Experience
