Call Pop Caller Was Forwarded Info
Call Forwarding Location ID -
We have two locations. Both use the same phone number, and our patients choose from a phone tree to talk to which facility they want. We have it set that if a patient calls our original location (option 1) and the call isn't answered, it is forwarded to our Cedar Park location. I'd like to add on the Call Pop info for that caller, some indication this caller tried the original location first and it was forwarded. This is just helpful for the front desk staff, so they are aware before answering that this is a call our other front desk at the original location wasn't able to pick up, so they are equipped with how to handle this call upon answering.
We have this configuration due to front desk coverage being greater at the second location.
Avery Carlson
shared this idea
You can use phone tree labeling to achieve this experience